Capabilities

If your business needs widespread change, we bring our capabilities together to help you deliver wider transformation.

 

We support the development of processes and their measures which create sustained competitive advantage and build value for our clients. Effective and efficient processes and reporting systems ensure optimal customer experiences.

Our specific areas of expertise include:

  • process mapping and analysis
  • process optimisation
  • developing and reporting KPIs
  • defining roles and accountabilities

See examples of work we have completed in this area for our clients: Case Studies

 

We support clients in their negotiation and development of vendor agreements, ensuring maximum benefits are gained for their organisation by leveraging all possible strategies. Our consultants have experience in commercial strategy and negotiation, combined with the ability to establish sound contractual arrangements.

Our specific areas of expertise include:

  • vendor and partnering strategies
  • commercial negotiation
  • creating and implementing new business ventures

See examples of work we have completed in this area for our clients: Case Studies

We help our clients understand their customers and markets, develop commercial strategies, and figure out how to develop and implement great solutions. This creates a compelling reason to choose our client's offering over another.

Our specific areas of expertise include:

  • customer insight
  • customer value
  • market positioning
  • commercialisation strategy and new product development
  • sales capability assessment and development
  • distribution and channel strategy

See examples of work we have completed in this area for our clients: Case Studies

 

We help clients develop IT strategies and ISSP's that meet the strategic needs of the business and are not biased by vendor or business unit needs. Clients gain viable solutions that are fit for their specific business needs and support their business strategy.

Our specific areas of expertise include:

  • development of ISSPs
  • IT reviews
  • IT service mapping
  • development of service level agreements
  • IT maturity assessments